User Terms

These terms govern your use of the United States Fanli service and form an agreement between you and Shanghai Zhongyan Information Technology Co., Ltd. (上海中彦信息科技有限公司). Operator and contact details are stated in the Legal Notice.

You must be at least 18 and legally able to enter this agreement. You may normally keep one account, must provide accurate information and must protect your credentials.

Fanli helps you discover stores and uses tracked affiliate links. The store, not Fanli, sells the goods or services and controls price, stock, delivery, returns, cancellation and product support.

Displayed cashback is provisional until the purchase is attributed to your signed-in shopping journey, the store or affiliate network confirms it, applicable return or cancellation periods pass and the published conditions are met. An affiliate commission paid to Fanli is not automatically your cashback.

Sign in before selecting GoShop, use the Fanli link generated for that visit and follow the store-specific conditions. Returns, cancellations, excluded items, unapproved coupons, blocked or overwritten tracking, duplicate attribution, abuse or missing partner data may cause cashback to be declined or reversed.

A saved GoShop click shows that a shopping journey began. It is not a promise that an order will be reported, attributed or approved for cashback.

Estimated is an early calculation. Pending means Fanli is waiting for required confirmation or checks. Available means the amount has passed the current attribution and settlement checks. Reversed means an earlier amount no longer qualifies.

Partners may correct order data after it first appears. Returns, cancellations, partial returns, excluded items or attribution corrections can therefore reduce or reverse an amount.

Withdrawals are supported through a manual review and finance process when the feature is enabled for your account and currency. Only cashback shown as Available may be requested; the minimum and currency displayed in your account apply to that request.

Fanli reviews requests before payment and displays status changes in your account. The available method, minimum amount, currency, estimated processing time, any Fanli fee and applicable tax information are shown before you submit and apply to that request. The web application does not collect bank-account details or initiate automated bank payments; approved requests are handled through the separate finance process.

Automated clicks, false transactions, attribution manipulation, abusive duplicate accounts and unlawful use are prohibited. We may proportionately limit or suspend an account for security, fraud prevention, service integrity or legal compliance and, where appropriate, explain the decision and review route.

In the Fanli App, go to Account > Delete account to request permanent account deletion. After confirmation, Fanli disables access, revokes sessions and removes or anonymises direct account and sign-in information. After uninstalling the App, you can submit the request at https://mars-fanli.fanli.com/account-deletion or through service@en.fanli.com. Fanli may verify your identity. Order, cashback, withdrawal, tax, accounting, security and dispute records are retained only for the required purpose and period.

If an expected order does not appear or a status is unclear, contact service@en.fanli.com with the order evidence required by the support process. Fanli can review available shopping-journey and partner data but cannot promise a credit without sufficient attribution and confirmation.

Submit a complaint to service@en.fanli.com with the store, order identifier, order date and available evidence. Fanli will acknowledge and handle it without undue delay and within any period required by applicable law.

Material changes to these terms will be communicated in an appropriate way. Where renewed acceptance is required, Fanli will request it before further use of the affected feature.

These terms are governed by the laws of the People's Republic of China, without excluding non-waivable rights or remedies under applicable US law. Disputes may be brought in a court with jurisdiction under applicable law; these terms do not impose arbitration or a class-action waiver. Complaints may be sent to service@en.fanli.com.