Deleted or irreversibly anonymised
- Your account access and active sessions
- Email address, display name and profile image
- Linked sign-in identity and authentication data
- Verification challenges and device-session credentials
ACCOUNT & PRIVACY
Delete your Fanli account
This page explains how users of the Fanli app can permanently delete their account and what happens to associated data.
- App
- Fanli
- Developer and data controller
- Shanghai Zhongyan Information Technology Co., Ltd. (上海中彦信息科技有限公司)
- Registered address
- Room 106-2, Building 25, No. 2111 Beiyan Road, Chongming District, Shanghai, China (上海市崇明区北沿公路2111号25幢106室-2（崇明森林旅游园区）)
FASTEST METHOD
Delete your account in the app
- Open the Fanli app and sign in to the account you want to delete.
- Open the Account tab and select Delete account.
- Review the consequences and enter DELETE exactly as shown.
- Confirm the system deletion alert. Fanli closes the account, clears the app session and returns the app to guest mode.
Account deletion is permanent. Withdraw available cashback and review pending orders, cashback and withdrawals before confirming deletion.
ALTERNATIVE METHOD
Request deletion by email
If you cannot access the app, send a request from the email address registered to your Fanli account. We use that address and proportionate follow-up checks to verify that the requester controls the account before deletion.
Email service@en.fanli.comNever send your password, verification code, access token, full bank details or payment card information. Support does not ask for them.
DATA OUTCOME
What is deleted and what is retained
Retained only when required
- Order, cashback, wallet and withdrawal records
- Tax, accounting and legal-acceptance records
- Open dispute, security and fraud-prevention records
Retained records are restricted to legal compliance, accounting, security, fraud prevention, dispute resolution and settlement of outstanding financial obligations. They are kept only for the applicable statutory recordkeeping or limitation period, or until an open dispute is resolved, and are then deleted or irreversibly anonymised. Profile data has no additional general retention period after deletion.
Deletion does not erase an outstanding financial obligation. If an order, cashback amount, withdrawal or dispute remains unresolved after account closure, contact service@en.fanli.com from the registered email address so Fanli can verify the request and complete the settlement.